Terms & Conditions

Client or Couple means any individual or organisation using InFaith Journey to search for, communicate with, enquire about or book Vendors.

Vendor means any business, individual, company or service provider that advertises, lists or offers wedding or event-related products or services through InFaith Journey.

User means any person accessing or using the Platform, including Clients and Vendors.

Platform means the InFaith Journey website, dashboards, software, artificial intelligence tools and associated digital services.

Vendor Services means products or services advertised or supplied by a Vendor independently of InFaith Journey.

You must be at least 18 years old and have the legal capacity to enter into binding agreements to create an account or transact through the Platform.

When creating an account, you agree to provide accurate, current and complete information and to keep it up to date. You are responsible for the confidentiality and security of your login credentials and all activity through your account.

Notify InFaith Journey as soon as reasonably possible if you believe your account has been accessed without authorisation. We may request additional verification where reasonably necessary for security, fraud prevention, platform integrity or legal compliance.

InFaith Journey provides a digital marketplace through which Clients can discover and communicate with independent wedding and event Vendors. Unless expressly stated otherwise, InFaith Journey is not the provider of the services advertised by Vendors.

Contracts for Vendor Services are generally concluded between the Client and the Vendor. Vendors determine their own prices, descriptions, availability, booking conditions, deposits, cancellation and refund policies, and delivery or performance obligations.

Enquiry, communication, booking or payment-related technology facilitates interactions between Users and does not, by itself, make InFaith Journey the supplier of the underlying Vendor Services. Nothing in these Terms excludes responsibility that we are legally required to accept.

Although we aim to maintain a curated, high-quality marketplace, inclusion, verification or presentation of a Vendor is not a guarantee of that Vendor or its services. Users remain responsible for assessing suitability.

To the extent permitted by law, we do not guarantee:

• quality, availability, pricing or service delivery;
• suitability, safety or legality;
• licensing, qualifications or punctuality;
• the accuracy of Vendor representations; or
• the outcome of any booking.

Any screening or onboarding process is not a guarantee of future Vendor conduct or performance.

Vendors must ensure their profiles are accurate and not misleading, including business details, prices, packages, photographs, descriptions, availability, qualifications, licences, portfolio material and service terms. Vendors must comply with all applicable laws, regulations, industry requirements and professional obligations.

A Vendor must not:

• publish false or misleading information or impersonate another person or business;
• upload content it has no right to use;
• engage in fraudulent or unlawful activity or manipulate reviews;
• compromise Platform security or misuse personal information;
• harass Users or use the Platform in a way that could damage InFaith Journey or its Users.

We may request that inaccurate or inappropriate content be corrected or removed.

Vendors retain ownership of intellectual property they lawfully own in uploaded material. By submitting photographs, videos, logos, text, portfolio material or other content, a Vendor grants InFaith Journey a non-exclusive, worldwide, royalty-free licence to host, reproduce, resize, display, distribute and promote it for purposes connected with operating and marketing the Platform and the Vendor's listing.

This licence continues while the content is displayed or as reasonably necessary in previously created promotional material, subject to law. The Vendor warrants that it owns the content or has all necessary permissions and remains responsible for claims resulting from unauthorised content.

Except for Vendor or User-generated content and third-party intellectual property, all intellectual property relating to InFaith Journey is owned by or licensed to InFaith Journey. This includes our name, branding, logos, Platform design, graphics, text, software, interfaces, databases, layout, icons, functionality and original content.

Without prior written permission, Users may not reproduce, republish, distribute, scrape, systematically extract, reverse engineer, modify, sell, commercially exploit or create derivative works from our intellectual property, except where permitted by law.

We may provide AI-powered features, including an AI concierge or digital planning assistant. AI-generated information assists Users with discovering Vendors, planning events and navigating the Platform, but may be incomplete, outdated or inaccurate.

Users should independently confirm important details—including pricing, availability, dates, venue information, packages, contractual conditions and booking requirements—with the relevant Vendor before making a decision or payment. AI recommendations are not a guarantee, professional advice or endorsement.

Certain Vendor features may require a paid subscription or Platform fee. The price, billing frequency, period, features, applicable taxes and payment conditions will be displayed before purchase or activation.

By purchasing a recurring subscription, the Vendor authorises the payment provider to process recurring charges according to the selected billing cycle until cancellation or termination. Statutory consumer rights continue to apply, and mandatory South African cancellation rights prevail over inconsistent terms.

Except where required by law, provided in the selected subscription plan or agreed by us in writing, fees already earned for access or subscription services are not ordinarily refundable. Any legally permitted cancellation charge will be reasonable and subject to consumer protection legislation.

Cancelling a Vendor subscription does not necessarily cancel or affect agreements already entered into between that Vendor and Clients.

Unless expressly stated otherwise, each Vendor is responsible for its own booking, deposit, postponement, rescheduling, cancellation and refund policies. Clients should review and agree to the relevant Vendor's terms before booking.

Disputes about Vendor Services should ordinarily first be addressed directly between the Client and Vendor. We may assist communications at our discretion, but are not required to adjudicate contractual disputes between Users. This does not affect legal rights against InFaith Journey itself.

We may use independent payment providers to process Platform fees, subscriptions or other permitted transactions. Payment information may be processed under that provider's terms and privacy practices, and we do not guarantee uninterrupted availability of third-party payment systems.

Users are responsible for submitting accurate payment information and being authorised to use the selected payment method.

Reviews, ratings, photographs, comments and other User content must be truthful, lawful and based on genuine experiences. Users must not submit fraudulent reviews, defamatory, threatening, abusive, unlawful or discriminatory material, spam, another person's confidential information, or content that infringes intellectual property.

We may moderate, restrict or remove content that violates these Terms or applicable law.

We process personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable. Our Privacy Policy explains the information collected, why it is processed, how it is protected and shared, and Users' rights.

Users acknowledge that personal information may be processed as reasonably necessary to operate and secure the Platform, provide requested services and fulfil lawful business and regulatory requirements.

We aim to maintain reliable access but do not guarantee uninterrupted or error-free operation. The Platform may be unavailable due to maintenance, upgrades, technical issues, cybersecurity measures, third-party interruptions or circumstances reasonably outside our control.

We may modify, update or discontinue functionality where reasonably necessary.

We may suspend, restrict or terminate an account where we reasonably believe a User has materially breached these Terms, acted fraudulently or unlawfully, created a security risk, repeatedly provided misleading information, infringed intellectual property, abused another User or could materially harm the Platform or Users.

Where reasonably appropriate, we may offer an opportunity to address the issue. We may act immediately when necessary to protect Users, comply with law, prevent fraud or address a serious security risk.

Important: this section limits certain liabilities and should be read carefully.

To the fullest extent permitted by law, InFaith Journey will not be liable for loss or damage arising solely from the independent acts, omissions, representations or performance of a Vendor or another User, or for indirect or consequential loss where such liability may lawfully be excluded.

Nothing in these Terms excludes liability that cannot legally be excluded, waives statutory consumer rights, excludes responsibility imposed on us by law, or limits liability where unlawful, unfair or unenforceable. Independent Vendors remain responsible for Vendor Services contracted directly with them.

Users with a Platform-related problem should contact us using the details below. Complaints concerning independent Vendor Services should ordinarily first be raised with the relevant Vendor.

This process does not remove a consumer's right to approach an appropriate regulator, ombud, tribunal or court.

We may update these Terms to reflect Platform changes, new functionality, business operations, security requirements or applicable law. The latest version and updated date will be published on the Platform.

Where a change materially affects existing paid services or Users' rights, reasonable notice will be provided where required. Continued use after updated Terms take effect constitutes acceptance to the extent permitted by law.

Questions about these Terms may be directed to: